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Our FindMyTradesman.es - Guarantee Terms and Conditions
What does my/the
FindMyTradsman.es Guarantee cover exactly
A Claim where Sub-Standard Work which has been undertaken
by a Tradesperson so long as the Required Evidence is produced, the Eligibility
Criteria is met, and no Exclusions apply.
The Maximum Amount guaranteed per Claim under the FindMyTradsman.es Guarantee is €500. The FindMyTradsman.es Guarantee is not intended to cover all losses or Costs that may be incurred by You in relation to a Claim as is capped at €500.
Your job, guaranteed up to €500, we will help if the
quality of the job isn’t what it should be
Terms applicable from 1st January 2025
It’s very rare for our member tradespersons not to deliver
the quality of work that is expected, however if this should happen! then we
will help towards making it right.
If you contact and contract the tradesperson through Findmytradesman.es then your job could be covered by our discretionary guarantee. Our 12-month guarantee is free, there are no excess or hidden charges and may cover you in the event of sub-standard work. You can have peace of mind knowing your job may be guaranteed up to a maximum value of €500.
Follow these three steps to be eligible for our guarantee:
1. Please Firstly Contact the/your Tradesperson through
Findmytradesman.es website/platform
Use your member's information on Findmytradesman.es and contact
details to get in touch so we here at findmytradesman.es can register and track
your job from start to completion
2. Leave a Findmytradesman.es review within 14 days of the
work being undertaken or completed
Make sure you leave a review (whether negative or positive)
within 14 days of the work being undertaken; this ensures we know about the
job. In the rare instance that the quality of the job ends up not being what it
should have been, once you have left a review, you are able to claim off the
Guarantee.
3. Keep records of documents and correspondence with your tradesperson
“VERY IMPORTANT “e.g. emails, texts, invoices,
proof of payments, photographs of the work etc. If you need to claim under our
guarantee, you will need to provide us with further details.
To start your claim, please follow our normal complaints
procedure giving the member you used an opportunity to make things right in 7
days. If this doesn't resolve your issue, fill in our claim form. We will then
assess your claim and notify you of the outcome of our investigation.
Further eligibility criteria and terms and conditions apply
(see below).
This guarantee is in addition to your consumer statutory
right to receive a service that is provided with reasonable skill and care.
For further information and details, including on
eligibility requirements and exclusions to the guarantee, please see our terms
and conditions below in full.
Terms and Conditions
The following terms and conditions (these "Terms and
Conditions") apply to all Homeowners who wish to make a claim off Findmytradesman.es,
workmanship discretionary guarantee as set out below (the "Findmytradesman.es
Guarantee").
By submitting a Claim (as defined below), you agree to be
bound by these Terms and Conditions. Promotional materials relating to the Findmytradesman.es
Guarantee also form part of these Terms and Conditions. The Findmytradesman.es
Guarantee is implemented by Findmytradesman.es,
The trading name of Aleve International Ltd, a company registered in
England and Wales with company number is 15773966. and with a registered office at Findmytradesman.es
Aleve International Ltd , Lytchett House , Freeland Park , Unit 13 Wareham Road , POOLE , Dorset , BH16 6FA, United Kingdom
Making A Claim - Terms & Conditions
For the purposes of the FindMyTradesman.es Guarantee the
following terms shall have the following meanings:
“Claim”
a claim made under the FindMyTradesman.es Guarantee having
followed the Claim Procedure up to the Maximum Amount.
“Claim Procedure”
as described in Section 4 below (How do I make a Claim?).
“Eligibility Criteria”
as described in Section 3 below (Eligibility for the
FindMyTradesman.es Guarantee).
“Exclusions"
as described in Section 6 below (Exclusions & General
Terms).
“Household”
one person living alone; or a group of people (not
necessarily related) living at the same postal address who share cooking
facilities and share a living room or sitting room or dining area.
“Maximum Amount”
the maximum amount guaranteed per Claim is €500
“Required Evidence”
means as described in Section 4 below (How do I make a
Claim?).
“Sub-Standard Work”
Such work that has either commenced or undertaken by the
Tradesperson which is found to be sub-standard according to relevant standard
industry practice determined by using an independent third party, where
required.
“Tradesperson”
means any trader who, at the time of first contact by the
consumer, is a member of FindMyTradesman.es.
Eligibility for the FindMyTradesman.es Guarantee
To make a Claim under the FindMyTradesman.es Guarantee, the
following criteria must be met:
• The Claim must be directly relating to Sub-Standard Work
carried out by a Tradesperson. As set out below at Section 6 (Exclusions &
General Terms), please note that a Claim cannot be made for lost deposits or
where a Tradesperson absconds or goes out of business before commencing work,
even where a deposit has been paid for such work in advance.
• The Sub-Standard Work must have commenced by the
Tradesperson on or after 01Januarey 2025.
• You must have left a review of the Tradesperson on the
FindMyTradesman.es website within 14 days of the Sub-Standard Work either being
undertaken or completed (as applicable).
• The Claim must be made within 12 months of the
Sub-Standard Work being undertaken.
• You must provide FindMyTradesman.es with the Required
Evidence set out in Section 4 below (How do I make a Claim?) which adequately
demonstrates the Sub-Standard Work, alongside details of your Claim.
• You must have followed the FindMyTradesman.es complaints
process as set out below in Section 4 (How do I make a Claim?), including
making the Tradesperson aware of your complaint and allowing the Tradesperson 7
days to resolve it.
• A maximum of one Claim per Household per 12 months can be
made under the FindMyTradesman.es Guarantee. A full 12 months must have passed
since any previous Claim has either been paid out to your Household or has been
rejected by FindMyTradesman.es
How do I make a claim?
Step 1
Contact the Tradesperson who carried out the Sub-Standard
Work to raise your concerns.
• Explain your concerns and the reasons why you are not
happy.
• Discuss what actions can be undertaken by the Tradesperson
to rectify the situation.
• Allow the Tradesperson 7 days from the date of raising
your concerns or agreeing what actions are to be undertaken (as applicable) to
rectify the Sub-Standard Work or reimburse you for any costs incurred.
• Provide the Tradesperson with a final deadline date for
the Tradesperson to resolve your concerns, notifying them that you will submit
a Claim under the FindMyTradesman.es Guarantee after such date if a
satisfactory conclusion has not been reached.
Step 2
Leave a review on our website within 30 days of the
Sub-Standard Work either being undertaken or completed - If you are unable to
resolve your claim directly with the Tradesperson, please leave a review of the
Tradesperson on FindMyTradesman.es here.
Please allow 7 days from submitting your review before
proceeding with a Claim.
Step 3
Submit your Claim by completing the claim form here. If you
are unable to resolve your complaint directly with the Tradesperson or you are
not satisfied with their rectification, please submit a Claim. Before starting
your Claim:
Please check the Claim does not fall under one of the
exclusions set out below in Section 6 (Exclusions & General Terms).
• Estimates/invoices that clearly show the Tradesperson’s
details, for example, the company they are trading under.
• Proof of when the Sub-Standard Work commenced.
• Proof of any payments made to date.
• Proof of address for where the Sub-Standard Work was
carried out.
• Date stamped photographs clearly showing the Sub-Standard
Work.
• Any records of correspondence with the Tradesperson,
emails, texts, phone logs and letters, or logs of any phone calls or
face-to-face conversations you have had with the Tradesperson, in particular,
that show that you have raised your concerns with the Tradesperson and that you
have followed Step 1 above.
Once you have checked the above, complete the Claim online
and provide all information that you have available. The team at
FindMyTradesman.es will:
• use our phone logs and website data to ensure that the job
originated through a contact with the Tradesperson via FindMyTradesman.es
• may contact you directly to request further information,
if required; and
• use your Required Evidence to investigate your Claim
potentially using an independent third-party surveyor where we feel necessary
to visit your property and review the workmanship of the Tradesperson.
Please note it is not possible to make a claim anonymously.
We need to be able to talk to the Tradesperson about your Claim. All personal
details and/or information given in relation to the Claim, or otherwise, must
be truthful, accurate and in no way misleading.
A Claim under the FindMyTradesman.es Guarantee is not a
substitute for any legal or insurance action that you may wish to take. Please
check with your insurers and under any manufacturer or product warranties
before claiming to ensure a pay out under this Guarantee does not prejudice
your ability to bring a claim under your insurance.
4. Decision of Claim and Payment
Once the Claim has been fully assessed buy us, we will
notify you of our decision within 2 working days from the date we have
completed our assessment.
FindMyTradesman.es decision relating to payment shall be
final and any payment made will be at FindMyTradesman.es sole discretion.
The amount to be paid for any Claim to you shall be
calculated having considered:
• the cost to rectify the work.
• the amount already paid to the Tradesperson and any
outstanding balances still due or payments withheld.
• the Required Evidence provided; and
• where applicable, any recommendation made by our independent third-party assessor up to the Maximum Amount of €500.
Payment will be made to the individual who made the Claim.
You will be paid by bank transfer to your account nominated by you and in your
name, within 14 days following confirmation by FindMyTradesman.es that the
Claim has been approved.
Please note the following sorts of Claims shall not be
covered under the FindMyTradesman.es Guarantee:
• where the Tradesperson fails to complete the work due to
the Tradesperson going into liquidation, insolvent, or becoming bankrupt.
• where there is damage done to property at a different
place from the location of the agreed works. For example, the Tradesperson
scrapes an external wall with their vehicle or damages a carpet on the way down
from carrying out the agreed works upstairs.
• where the Sub-Standard Work has been sufficiently
rectified by the Tradesperson, or where costs have been sufficiently reimbursed
by the Tradesperson or the Tradesperson’s guarantee or insurance.
• where the Sub-Standard Work has been sufficiently
rectified by you or another tradesperson and we are, therefore, no longer able
to assess the Sub-Standard Work at the time of your Claim assessment.
• where the Tradesperson absconds or goes out of business
before the work commences, even where a deposit has been paid in advance.
• any amount paid for IVA on the work.
• Any losses or damages arising out of:
interruption of business, loss of market, loss of income,
earnings and/or loss of use (i.e. losses that occur because of the Sub-Standard
Work).
theft by the Tradesperson or occurring subsequently because
of the Sub-Standard Work.
damage suffered by any third party.
the acts or omissions of you or any third party.
the negligence or misconduct of any third party.
any losses already covered under a manufacturer or a product
warranty.
pre-existing damages or conditions of the item or property
subject to the Sub-Standard Work, or otherwise.
trip/travel charges of any tradesperson.
diagnostic fees to assess the damage.
responsiveness of the business, or cancellations.
items supplied by you or due to your recommendations (e.g.
you want to use a certain type of paint, fixture or fitting, and the
Tradesperson recommends against it but you require them to proceed anyway);
ordinary wear and tear; and sentimental and/or undocumented
intangible value.
If you have breached these terms and conditions of the
FindMyTradesman.es Guarantee, FindMyTradesman.es may exclude you from
participating in the FindMyTradesman.es Guarantee if the breach is material in
FindMyTradesman.es reasonable opinion.
FindMyTradesman.es may amend, change or alter these Terms
and Conditions at any time. Any new amended version of the Terms and Conditions
shall be applied to all Claims made on or after the date of the new version.
Where the Claim is made before the date of the new version, the previous Term
and Conditions will apply. Please click here to see the previous versions.
FindMyTradesman.es may terminate or withdraw the FindMyTradesman.es Guarantee
at any time for any reason.
These Terms and Conditions shall be governed by Spanish law,
and the parties submit to the non-exclusive jurisdiction of the courts of
Spain.
5. Personal Data
To submit a Claim through the FindMyTradesman.es Guarantee,
personal data will be collected for the purpose of assessing and investigating
the Claim. The following personal data might be collected, retained and
processed for the purpose of establishing the eligibility of a Claim:
• Full name,
• contact information,
• proof of address,
• estimates or invoices relating to the work,
• proof of payment,
• photographs and video recordings, and
• records of correspondence or communications with the
Tradesperson.
• Anything you may consider that will help and verify your
claim.
In some instances, FindMyTradesman.es will share personal data provided for the purpose of instructing third party surveyors to carry out an assessment. The data will be shared via a secure transfer method and will only be retained by the service providers for the purpose of providing this service.
FindMyTradesman.es will retain the provided personal data in line with our customer retention policy along with other personal data provided such as reviews. Detailed information on the processing of personal data can be found in the Privacy Notice on the FindMyTradesman.es website. By submitting a Claim, customers acknowledge that their information may be used by FindMyTradesman.es and applicable third parties to investigate and administer the FindMyTradesman.es Guarantee. FindMyTradesman.es may contact customers who enter a Claim by email, post, phone, SMS or other means in relation to the FindMyTradesman.es Guarantee, but will not send customers any marketing communication unless customers have agreed to this or FindMyTradesman.es has another lawful basis for the communication.