Findmytradesman Services Standards

As a tradesperson working with us you must commit and agree to: 

Quality workmanship - Deliver a high quality of workmanship. 

Ensure each job meets the pre-agreed specification, and is carried out to a high standard in accordance industry norms and expectations, use materials which will last in line with customers’ expectations, only use materials which meet requirements, which are fit for purpose and compliant with Spanish legislation 

Personal conduct - Always maintain A high Standard of work and personal conduct.    

Be polite and courteous, maintaining high standards of personal conduct, always respect customers homes and belongings, be considerate of customers’ privacy, asking permission before sharing information or photos of them or their home, always comply with the rules regarding data protection and never undertake door-to-door sales, never intimidate, confront or threaten homeowners or the general public. 

Working safely - Work safely, ethically and within your skill set. 

Arrange visits in advance and with agreement from the customer, work only within your professional ability and skill set, keep customers homes always safe while each job is being carried out, always adhere with the latest health and safety regulations and work in a way that does not damage the environment, Pay and treat employees and contractors fairly and in line with the law. 

Communication - Communicate clearly and honestly. 

Communicate with customers in a timely, professional , and comprehensive manner, provide honest and realistic guidance on start dates, job length and all costs, inform customers if you cant make an appointment, giving as much notice as possible 

Quotations, payments and contracts - Agree costs and contract terms upfront 

Be up front about the complete cost of jobs before they take place, including any call-out charges , ALWAYS agree costs in writing, and if they change seek agreement in writing before the work takes place or during the work if necessary , invoices should contain payment terms, which should be agreed before work takes place, final payment should not be taken until the job is complete and should not be demanded in cash, terms and conditions should be provided in accordance with the Consumers Rights, including a 14-day cooling off period where applicable ,be upfront with customers that their FindMyTradesman.es customer guarantee only applies to jobs which have been booked through www.findmytradesman.es  

Customer reviews - Encourage and welcome customer reviews    

Ask every customer for a review when the job is complete, collect a minimum of one review each month, always follow our guidelines on obtaining reviews, never falsify reviews or allow others to falsify reviews, never pressure a customer to leave a review, be willing to take part in the Findmytradesman.es resolution process, including fixing any issues. 

These commitments apply to everyone within your business - whether it's our company director, Company employees or sub-contractor. Everyone must play a role in upholding our set standards, and failure to comply with these six commitments could lead to suspension or termination of membership.