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Privacy Policy Notice
Here at FindMyTradesman.es we know how important it is to
keep your personal data safe, that is why we are committed to making sure that
you receive the service you expect and that your privacy is protected every
step of the way.
FindMyTradesman.es is a trading name of Aleve International
Ltd. which is the Data Controller.
We are part of the Aleve International Group, owned by Aleve
International Ltd. Our registration number with Company, s House (UK) is
15773966. For more information, please visit www.Findmytradesman.es,
We will also collect additional personal and business
details to ensure that we provide everything you need to make the most of our
services.
Our lawful basis for processing your data is for the purpose
of entering you into a contract. The data we collect includes Business Name,
Names of individuals to be listed, Business Address, Telephone Number, Email
Address, Trade Category, Reviews and Skills.
We will also complete some basic checks. These checks include open-source
reviews of press stories and reviews/feedback relevant to you or your business.
The checks include reviewing social media business pages. This will be
completed by a member of staff Employed at Aleve International Ltd
We publish the full address details of members as part of
your membership profile on our website. Personal data collected during the
application and vetting process will be retained in line with our retention
periods which in most instances is six years.
You can ask us to remove the listing or request to be
unsubscribed from marketing communications by contacting: info@findmytradesman.es
Membership When you enquire about joining Findmytradesman.es
as a Member we will collect personal and business details to provide you
with our full membership services. Our lawful basis for processing your
information is to enter you into a contract and to provide ongoing support
during your membership.
The information we normally collect includes:
Business Name
Full Names of all individuals to be listed Address (business
and personal)
Telephone Number
Email Address (business and personal)
Date of Birth
Gender
Payment Details (direct debit, bank details, credit/debit
card number)
Trade Category Qualifications
Customer References Reviews
To become a member, you will also have to pass our
independent checks which is an important part of our vetting process, these
include:
Open-source reviews of press stories and reviews/feedback relevant to you or your business, these checks include reviewing social media business pages.
Company checks on https://sede.registradores.org
Identity checks through facial recognition confirmation,
done with your explicit consent.
The information we collect during your membership
application will be used to carry out these checks and additional information
will be requested if required.
We also carry out checks on linked individuals such as
directors, partners, employees, agents, suppliers or contractors.
Our lawful basis for processing data for vetting purposes is
for our legitimate business interests to protect the public against fraudulent
and harmful activity.
When you provide the details of other individuals to be
included, this should be done with the knowledge and consent of the individuals
concerned.
When other individuals are added to your account at your
request, they will also have to undergo vetting checks. These checks include a
database duplicate check, a director’s credit and open-source reviews of press
stories.
Some additional checks might be required depending on the
results of our initial vetting. We
publish the full address details of members on our website as part of your
membership profile.
If you end your membership, personal data collected during
the time of your membership will be retained in line with our retention periods
and your basic profile will remain.
In most cases we retain personal data for 2 years from the
end of your membership. Lawful Basis for
Processing Our lawful basis for processing personal data will depend on the
different aspects of your interactions with us.
When you enquire about membership or become a member, it is
for the performance of a contract. Our lawful basis for the vetting checks we
carry out on applicants for membership, linked individuals or individuals with
significant control, is for our legitimate business interests to protect the
public against fraudulent and harmful activity.
Our secure contacts service is provided for our legitimate
business interests to protect our members from spam and for accurate lead
reporting purposes.
Our lawful basis for call recordings is for our legitimate
business interests to monitor the quality of our service, for staff training
purposes, for analytics purposes and to ensure accurate recordkeeping.
Our lawful basis for processing personal data through our
Guarantee Scheme is for the performance of a contract and for our legitimate
business interests to protect the public from fraudulent and harmful activity.
We also process personal data for our legitimate business
interests to protect our brand and to safeguard the public against harm through
the misuse of our branding.
Secure Contacts All members listed on our website are
provided with a secure telephone number and email address as part of our Secure
Contacts system.
This contact information is displayed with your profile for
use by consumers when making enquiries. Findmytradesman.es will connect the
enquiry to the personal contact details you provided when you became a
member.
Our lawful basis for processing data through the Secure
Contacts system is for our legitimate business interests to protect our members
from spam activity and for accurate lead reporting purposes. When a consumer
contacts a member listed on our website or in our directories using the secure
telephone numbers and email addresses we provided, we retain a record of the
telephone number or email address and information on the duration of a call. We
retain audio data for analytical matching on a pseudonymised basis. This
information is used for quality control purposes, market research and to meet
our contractual obligations to our members.
Occasionally we request feedback from consumers using this
service.
Call Recordings When you contact us, we will retain a
recording of the telephone conversation for 13 months.
Our lawful basis for call recordings is for our legitimate
business interests to monitor the quality of our service, for staff training
purposes, for analytics purposes and to ensure accurate recordkeeping.
Guaranteed Scheme Certain trade category members are
enrolled in our Guaranteed Scheme. If a claim is made, we will request
information from you relating to the work and communications with the customer.
The customer will also be requested to share information
such as invoices, photographs and records of communications which will contain
personal data. If required, we will share your personal data with the surveyors
requested to investigate the completed work.
Our lawful basis for processing personal data through our
Guarantee Scheme is for the performance of a contract and for our legitimate
business interests to protect the public from fraudulent and harmful
activity.
Brand Protection We are a trusted consumer brand, and we
take steps to protect our brand when our logo or name is used without our
permission or misused in any way. If you end your membership with us, we will
request that all our branding be removed from vehicles, printed material and
any online presence. If we find that this request has not been complied with,
we will take steps to protect our brand and the public. This is done through
legal Proceedings
The brand research consists of online and offline checks
including visits to the business address details we hold on to record for the
former member. The processing is done for our legitimate business interests to
protect the value of our brand and to ensure that the public is not misled
through the misuse of our brand.
Membership and Partnership Offers An important part of our
membership service is to arrange partnership agreements with companies and
organisations who offer exclusive rates to our members on their relevant
products and services. As part of your membership of Findmytradesman.es you
will receive marketing communications from us telling you about these benefits.
These communications can include discounts or offers on vehicles, insurance,
fuel, financing, equipment, vouchers, training and other products and services
relevant to your trade. A list of our current partnerships and offers can be
viewed in the members’ area on our website when you become a member. Your
personal data will be shared with these partners when you consent to take part
in a discount or membership offer or for the purposes of arranging an automatic
membership benefit.
Marketing communications involving partner offers will
always be from us unless you have consented to receive marketing from third
parties. You can unsubscribe from communications when you receive them, or by
contacting info@Findmytradesman.es.
Marketing When you become a Findmytradesman.es member we
will send email and text messages highlighting additional services and products
we provide. You can opt-out of these marketing communications through the
unsubscribe link or instruction contained in every email or text we send to
you. Your marketing preferences can also be updated in our App or in the
section on our website for members. If enabled in your mobile device settings
and you have downloaded our App, we will send push notifications. Service Messages
If you have provided an email address, mobile number or use our App, you will
receive service messages related to the management of your membership and the
optimizing of your account, as stated in your Terms and Conditions. These
messages include alerts about consumers requesting your services, payment
information, insurance updates, and lead statistics. We are required to send
these messages to meet our contractual membership obligations. We also send
messages requesting feedback on our service for market research purposes, and
research related to the development and improvement of our products and
services. If you opt-out of marketing communications, you will still receive
service messages. Competitions, prize
draws and similar promotions If you enter any of our competitions, prize draws
and promotions, we will use your personal information for administration
purposes. There will be additional terms and conditions which will contain more
information about how we use and share your personal information. If you send us your personal information to
enter a competition, prize draw or promotion, we will process your entry to
allow for winners to be contacted. Please refer to the terms and conditions for
further information. If you enter via social media channels, your personal data
is subject to the processing of the channel so please refer to them
directly. Artificial Intelligence We may
utilise Artificial Intelligence (AI) technologies to enhance our services and
improve user experiences. This may include the processing of personal and usage
data or user data to provide tailored recommendations, analyse user behaviour to
protect the integrity of our systems, or optimise our products. Any data
utilised for AI purposes will be in accordance with this Privacy Notice and
applicable data protection laws.
Data Sharing with Third Parties (Findmytradesman.es
marketing) We use personal information to serve you advertisements on selected,
third-party websites that make their advertising space available to us. We do this either by means of using
retargeting cookies and similar technologies (details can be seen in our cookie
notice) or by matching other unique identifiers, subject to appropriate
safeguards and preferences. One such example is when we use Facebook’s custom
audience feature (we also use other sites and providers, including Google,
LinkedIn, Twitter, Instagram). Custom Audiences enable us to display
personalised advertising to our customers whilst they are on Facebook, or your
information may be used to create lookalikes of similar audiences for targeting.
This information is matched on a pseudonymised basis. Social media sites do not
receive any new information from us about you except as necessary to fulfil our
instructions and the information is retained for a limited period. You can opt
out of your data being used in this way by contacting info@Findmytradesman.es.
You can opt-out of marketing communications through the unsubscribe link or
instruction contained in every email or text we send to you. Your marketing
preferences can also be updated in our App or in the section on our website for
members.
We will not share your Data with Third parties unless for a specific
reason such as other information is required for legal proceedings. We rely on our legitimate business interests
and statutory obligations to share information with third parties for the
following purposes: To carry out
background checks. To process
transactions and payments through service providers to carry out the checks we
require for vetting purposes through accreditation bodies and identity confirmation companies. To support investigations by regulatory and
law enforcement bodies such as Trading Standards and the Police.
To facilitate dispute resolution services for consumers
including when address and when you end your membership. For the purposes of debt recovery via our
external debt collection firm,
Data Storage If you are a current or past member, we retain
your personal data for two years from the time your active membership ended.
Storing data allows us to keep accurate records for tax and financial purposes
and to enable us to handle any future complaints. In some cases, we are legally
required to retain personal data. To maintain the integrity of our membership
and protect the public, we retain personal data for a longer period in cases
where we terminated the membership due to unacceptable practices or behaviour,
and in cases where regulatory and law enforcement investigations are
ongoing. If you applied to be a member
of Findmytradesman.es and your application was unsuccessful, we will maintain a
record of your application. Maintaining a record of unsuccessful applications
helps us to ensure our service is working correctly and allows us to identify
duplicates or fraudulent activity.
Data Protection Rights You have individual rights pertaining
to your personal information, including:
Your right of access – You have the right to ask us for copies of your
personal information. Your right to
rectification – You have the right to ask us to correct information you think
is inaccurate or complete information you think is incomplete. Your right to erasure – You have the right to
ask us to erase your personal information in certain circumstances. We maintain
a retention policy and will inform you if we are not able to delete your
information immediately.
Your right to restriction of processing – You have the right
to ask us to restrict the processing of your information in certain
circumstances. Your right to object to
processing – You have the right to object to the processing of your personal
data in certain circumstances including for marketing purposes. Your right to data portability – You have the
right to ask that we transfer the information you gave us to another organisation,
or to you, in certain circumstances. You
do not need to pay a fee for exercising your rights. We are required to respond
within one month unless there are reasons why it will take longer to collect
the information you requested. If that is the case, we will inform you. In some
cases, we will require you to provide proof of your identity if we are unable
to confirm your identity through other information we hold about you. This is
required to ensure the security of the personal information we hold and to meet
our legal obligations. You can submit a
request by sending an email to: info@Findmytradesman.es Alternatively you can
write to: Data Protection Officer,
Aleve International Ltd ,Head Office,
Aleve International Ltd , Lytchett House , Freeland Park , Unit 13 Wareham Road , POOLE , Dorset , BH16 6FA ,United Kingdom
Our registered number is 15773966.
Concerns If you have concerns about the handling of your
personal information, please alert the privacy team: privacy@
Findmytradesman.es. If you are not satisfied with the response you receive, you
have the right to complain to the https://www.aepd.es/informes-y-resoluciones
/ Information Commissioner’s Office. For full details about how to share
any concerns, visit: https://www.aepd.es/informes-y-resoluciones
/. Updates When changes are made to
this notice, it will be noted. The date the update was released will always be
listed below. Date release: January 2024
Copyright Findmytradesman.es 2024-2025