FAQs

After a tradesperson expresses interest in your job and pays to see your contact details, we send you their details and a link to their profile page and ratings. You should visit the profile of each tradesperson we send you and review their qualifications, past work, and, of course, reviews. This information plus your personal impression and the final quotes should help you make an informed choice of tradesperson for your job. View our Homeowner Checklist for more tips on choosing a tradesperson

We strongly advise attempting to address the issue directly with the tradesperson initially. Communicate your concerns calmly and politely, keeping a written record and capturing photos of the work for documentation. If communication with the tradesperson proves unsuccessful and you wish to report the tradesperson, please get in touch with our Support Team. To facilitate effective assistance, provide us with as much detailed information as possible. Whilst we function as an introductory service and have limitations in dispute resolution, we are committed to offering support within our capabilities.

If the tradesperson fails to address the issue or complete the work as expected, email Us at info@findmytradesman.es. Provide all relevant evidence of poor workmanship (before and after photos / all correspondence , emails , text messages etc ) and proof of giving the tradesperson a chance to fix or rectify the problem . Include your findmytradesman.es rating, communication records (such as texts and emails), and agreed-upon details. The email must come from the job poster's account, including the job reference number will also help us help you. We'll then follow up with our dispute questionnaire; complete it and return it by email. Upon receipt, we'll review your dispute and the tradesperson's history. If we have any concerns, we'll suspend their account until satisfactory completion. If not, we'll prompt the tradesperson to cooperate for an amicable resolution. This process ensures fairness and encourages quality workmanship on our platform.

To rate a tradesperson, please follow the steps below: If you are using our platform: 1. Log into your account 2. Select ‘My jobs’ from the top of the page 3. Select the job post and then select the tradesperson that you would like to leave a rating for 4. Click ‘Add rating’ 5. Tap the star rating you would like to give and then add a description. Once completed, click ‘Confirm’

After verbal discussions, it's advisable to outline concerns in writing, preferably by email. Please retain copies of all correspondence, even if emails bounce back. In such cases, follow up with a written letter and keep copies. this will help us assist you

This is not uncommon as many tradespeople require an initial payment to help them cover the cost of materials, etc, and get started. However, we never recommend paying the entire amount upfront. The deposit should not be more than 20% of the overall job price and the tradesperson should be able to explain what it is covering (e.g. any initial costs). please make sure you also get receipts for any advance payments made

We ask that you please: - Take down your job post if it is not already closed - Inform any other tradespeople that may have asked provided a quote - please always rate (give feedback) the chosen tradesperson once the job is completed

Firstly please prioritise in resolving the issue with the Tradesperson directly, by giving them a fair chance to rectify the job. We recommend the following steps: 1. Confirm that your complaint relates to work and not materials 2. Reach out to the tradesperson to inform them of the issue 3. Schedule a specific time for them to fix the issue establish a final deadline for resolution, if the tradesperson fails to address the problem or rectify the work, or communication breaks down we recommend you explore your legal rights or contact us for further assistance.

The more information you can provide for our tradespeople, the better. We ask for your job type , your postcode, and approximate budget. In your job description, give additional details such as: - When do you want the work to start - Whether you already have materials - The size of the room(s) or affected area(s) - The size and type of property - Whether you have planning permission and/or drawings - Whether your budget is flexible The budget you provide assists us in setting appropriate pricing for tradespeople to quote on your job. It's important to provide an approximate yet realistic budget to ensure accurate quotes. but we always advise to get the tradesperson to come to your home to view the job required , this will give you a more accurate cost of how much the job will cost , please get all quotes in writing

Lorem Ipsum is simply dummy text of the printing and typesetting industry. Lorem Ipsum has been the industry's standard dummy text ever since the 1500s, when an unknown printer took a galley of type and scrambled it to make a type specimen book. It has survived not only five centuries, but also the leap into electronic typesetting, remaining essentially unchanged. It was popularised in the 1960s with the release of Letraset sheets containing Lorem Ipsum passages, and more recently with desktop publishing software like Aldus PageMaker including versions of Lorem Ipsum.