FAQs

After verbal discussions, it's advisable to outline concerns in writing, preferably by email. Please retain copies of all correspondence, even if emails bounce back. In such cases, follow up with a written letter and keep copies. this will help us assist you

To rate a tradesperson, please follow the steps below: If you are using our platform: 1. Log into your account 2. Select ‘My jobs’ from the top of the page 3. Select the job post and then select the tradesperson that you would like to leave a rating for 4. Click ‘Add rating’ 5. Tap the star rating you would like to give and then add a description. Once completed, click ‘Confirm’

If the tradesperson fails to address the issue or complete the work as expected, email Us at info@findmytradesman.es. Provide all relevant evidence of poor workmanship (before and after photos / all correspondence , emails , text messages etc ) and proof of giving the tradesperson a chance to fix or rectify the problem . Include your findmytradesman.es rating, communication records (such as texts and emails), and agreed-upon details. The email must come from the job poster's account, including the job reference number will also help us help you. We'll then follow up with our dispute questionnaire; complete it and return it by email. Upon receipt, we'll review your dispute and the tradesperson's history. If we have any concerns, we'll suspend their account until satisfactory completion. If not, we'll prompt the tradesperson to cooperate for an amicable resolution. This process ensures fairness and encourages quality workmanship on our platform.

We strongly advise attempting to address the issue directly with the tradesperson initially. Communicate your concerns calmly and politely, keeping a written record and capturing photos of the work for documentation. If communication with the tradesperson proves unsuccessful and you wish to report the tradesperson, please get in touch with our Support Team. To facilitate effective assistance, provide us with as much detailed information as possible. Whilst we function as an introductory service and have limitations in dispute resolution, we are committed to offering support within our capabilities.

After a tradesperson expresses interest in your job and pays to see your contact details, we send you their details and a link to their profile page and ratings. You should visit the profile of each tradesperson we send you and review their qualifications, past work, and, of course, reviews. This information plus your personal impression and the final quotes should help you make an informed choice of tradesperson for your job. View our Homeowner Checklist for more tips on choosing a tradesperson

To communicate with tradesperson, the homeowner must be registered on the platform , if not then you need to create a account then post the job and search the tradesmen and assign them the job Typically, a tradesperson will initiate contact with you before you need to reach out to them. When a tradesperson expresses interest in quoting for your job, we'll notify you via email and provide their contact details along with a link to their profile page on our site. Alternatively, you can log into your account to access the tradesperson's contact information. You can contact the tradespeople via the following methods: - Phone call - Email - Text message - Chat, you can access this via your account

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