Our Customer Promise

Última actualización: 5 agosto 2026

Trust is the foundation of everything we do.

At FindMyTradesman.es, we believe finding someone to work on your home should be simple, transparent and stress-free.

Our role isn't to tell you who to choose. Our role is to provide a trusted platform that helps you make informed decisions with confidence.

Everything we do is guided by one simple promise:

Helping People Make Better Decisions

Every feature we build, every process we improve and every decision we make is designed around helping homeowners and professional Trade Partners build successful, long-term relationships based on trust.

Our Promise to Homeowners

When you use FindMyTradesman.es, you can expect us to:

• Provide a simple and easy-to-use platform.
• Help you connect with suitable local Trade Partners.
• Promote honesty and transparency throughout the customer journey.
• Provide clear information to help you make informed decisions.
• Continue improving the platform based on customer feedback.
• Treat every homeowner with fairness, respect and professionalism.

Our Promise to Trade Partners

Professional Trade Partners are the foundation of our marketplace.

We are committed to creating a fair platform where quality businesses can grow through professionalism, excellent customer service and long-term customer relationships.

Our aim is to support Trade Partners who share our values of honesty, reliability and quality workmanship.

What We Will Never Do

Trust takes years to earn and seconds to lose.

That's why we will never:

• Pressure you into choosing a Trade Partner.
• Claim one Trade Partner is better than another.
• Make unrealistic marketing promises.
• Hide important information where reasonably possible.
• Use misleading claims to encourage enquiries.

Our Values

Everything we do is guided by a simple set of principles.

• We don't chase customers — we earn trust.
• We don't pressure people — we educate and inform.
• We don't overpromise — we explain honestly what our platform does.
• We don't look for quick wins — we build long-term relationships.
• We believe trust is earned through actions, not marketing.

Always Improving

FindMyTradesman.es is continually evolving.

We listen to homeowners, Trade Partners and industry professionals to improve our platform, simplify the customer journey and provide an even better experience for everyone who uses it.

Our commitment to continuous improvement means we will always look for better ways to support our customers and our Trade Partners.

Thank You for Trusting FindMyTradesman.es

Whether you're looking for a trusted local Trade Partner or you're growing your trade business, thank you for placing your trust in us.

We know trust is earned—not given—and we are committed to earning it every single day.

Together, we're building one of Spain's most trusted home services marketplaces.